Quick tip to tell if call centre can hear everything you’re saying while on hold

Thanks to TikTok we’ve recently learned all sorts of interesting and handy life hacks – from how to hang up the phone without seeming rude to how tips for getting rid of nausea, approved by a doctor.

And now the social media platform has taught us something else we didn’t know and it’s bound to be helpful for many people.

An account called @yourdailydoseoflifehacks, which shares a daily life hack, has gone viral after posting a tip about call centres.

In the video, they inform people how to tell, while you’re on hold, if the call centre operator can actually hear everything you’re saying.

They explain: “When a call centre puts you on hold and you don’t hear music, it means you’re on mute… and they can hear everything you’re saying (good and bad).”

This hack is bound to save some people from humiliating themselves – and causing offence!

The clip went viral, being watched over 600,000 times and garnering over 74,000 likes.

Hundreds of people also took the time to comment, sharing their thoughts and admitting to being caught out by this in the past.

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One person wrote: “Oh noo.”

“Oh good,” said another. “Cos I’m usually expressing how useless their service has been.”

“Embarrassing,” proclaimed a third.

Someone else replied: “Yep, this is 100% true.”

“Oh my god,” proclaimed a fifth.

A different user added: “Yes, I learned it last year, now every time I’m on hold, I mute myself (my call) and put call on speaker so I know when they’re back.”

A few others shared that they also did this when on hold, while someone else said they would just speak in another language while complaining – just in case anyone could hear them on the other end of the phone.